Order
Preparation Time

At EMY Atelier, we prepare all your orders with great care.

Your orders will be delivered to cargo within 1–3 business days
after payment confirmation. During campaign periods, special discounts, and public holidays, the preparation
time may be extended for a short period.

When your order is delivered to cargo,
your tracking information will be sent to you.

Inspection
Upon Delivery

When receiving your order, we kindly ask you to inspect your package
in the presence of the delivery person.

If your package has damage, tears, or is open,
please ensure that the delivery person issues a damage assessment report
before you accept the product.

We cannot accept responsibility for damaged products received without a report being filed.

In such cases, you can contact us via our WhatsApp
support line.

Return
Policy

Within the scope of the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts,
you have the right to return the product you purchased within 14 days from the date of delivery.

For the return process to be accepted, the product must be:

•             
Unused,

•             
With its labels intact,

•             
Sent with its original packaging,

•             
In a resalable condition.

Returns of products with hygiene labels, security tags, or product labels removed, damaged,
or not suitable for resale are not accepted.

Products Excluded
from Return Policy

Returns are not accepted for the following products:

•             
Customized products,

•             
Underwear,

•             
Swimwear and bikini bottoms,

•             
Used products,

•             
Products with labels removed or that have lost their resalable
quality.

Return Process

To create a return request, you must first contact us via our WhatsApp support line
with your order number.

After your request is received, a special return shipping code
for our contracted courier service, Yurtiçi Kargo, will be generated and sent to you by us.

You can easily send the product from a Yurtiçi Kargo branch with the return code provided to you.

Shipping fees for return shipments made under the statutory right of withdrawal are covered by EMY Atelier.

Once the product reaches us, it will be inspected by our quality control team. The refund for products that meet the return conditions will be processed using the payment method used during the order, within a maximum of 10 business days from the approval date.

Depending on bank processing times, it may take a few business days for the refund to reflect in your account.

Exchange
Policy

If stock is available, you can exchange the product you purchased for a different
size or color option.

For exchange requests, simply contact us via our WhatsApp support line with your order number.

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Contact

You can contact us for any
questions, support, and requests.

📞
WhatsApp Support Line: +90 533 013 74 08

📩
E-mail: info@emyatelier.com

🌐
Website: https://emyatelier.com